SHRM Seminars Fall/Winter Catalog 2023

Conflict Mediation: Inspiring Positive Outcomes

Employee Engagement: Elevating the Human Experience

Intended Audience: Individuals seeking guidance on how to manage conflict in business relationships.

Intended Audience: Individuals seeking to analyze and elevate the human experience in their organization.

Seminar Description: Conflict management is an inevitable facet of the HR function. In this illuminating program, you will uncover the role of conflict in a workplace culture and learn both conflict mediation and conflict management techniques and when to use them for workplace disputes. You will explore how conflict happens, how the brain reacts to conflict and why people react differently when conflict occurs. You will also build your conflict management skills by applying a three-step conflict mediation process to multiple real-life scenarios. And you will leave this program with concrete tactics you can use to help reduce the level of conflict at your organization.

Seminar Description: In this interactive learning program, designed to explore the future of the employee experience, you will connect with other seasoned HR practitioners as you participate in meaningful activities and discussions about employee engagement and workplace culture. You will leave this program with a concrete human experience strategy that helps make work meaningful to employees and supports your organization’s specific needs.

Recertification: 7.5 professional development credits (PDCs)

Program Objectives:

• Analyze the evolution of the employee experience in the workplace. • Examine your organizational culture as it relates to the human experience. • Develop a human experience strategy that aligns with the needs of your organization. • Create an action plan that helps drive the human experience at your organization.

HR Knowledge: People

Program Objectives:

• Define mediation and investigate the role it plays in workplace conflict. • Apply a mediation framework to workplace conflicts. • Identify challenges that can arise with mediation and identify solutions. • Identify strategies for employees to manage their own conflicts.

HR Competencies: • Communication • HR Expertise (HR Knowledge) • Relationship Management

Choose the course that best fits your schedule: • 1-Day Live Online

Choose the course that best fits your schedule: • 3-Week Live Online

Scan the QR Code or visit shrm.org/seminars23-EE

Scan the QR Code or visit shrm.org/seminars23-CM

Pricing: Member: $1,025 Nonmember: $1,300

Pricing: Member: $1,495 Nonmember: $1,765